Refund Policy

This policy covers refunds for Kreel subscriptions, provided by Beyond Peaks Ltd ("Kreel", "we", "us"). It is part of our Terms of Service.

1. Free trial

Every plan starts with a 14-day free trial. Nothing is charged during the trial, and if you cancel before it ends you pay nothing.

2. 14-day refunds

• You can ask for a full refund within 14 days of your first payment, which is the payment taken when your trial ends. You don't need to give a reason.
• When we refund that payment, the subscription is cancelled and the workspace loses access to Kreel.
• Later monthly payments are not refunded, but you can cancel at any time and no further payments are taken.
• If you were charged in error, for example twice for the same period or after you cancelled, we refund that charge whenever it happened.

3. Cancelling

The person who pays for a workspace can cancel at any time from Billing in the app, which opens Paddle's billing portal. Cancelling stops future payments. You keep access until the end of the period you have paid for, or until the end of the trial during a trial.

4. How to ask for a refund

Our order process is conducted by our online reseller Paddle.com, the merchant of record for orders placed through kreel.ai and app.kreel.ai, so Paddle processes refunds. To ask for one, either:

• use the link in your Paddle receipt email, or go to paddle.net and request a refund there; or
• email support@kreel.ai from the email address on your account, and we start the refund with Paddle.

Paddle returns the money to the original payment method.

5. Subscriptions paid through Shopify

If you subscribed through the Shopify App Store, Shopify bills Kreel on your Shopify invoice instead of Paddle. The same 14 days apply: email support@kreel.ai and we refund the charge through Shopify.

6. Your legal rights

This policy does not limit any right you have under the law of your country, such as a consumer's right to withdraw from a purchase, or under Paddle's buyer terms. We may decline a request where there is evidence of fraud or refund abuse.

7. Contact

For questions about refunds: support@kreel.ai.